Announcements and Events
Announcements and events allow you to communicate with customers directly on their client desktops during active sessions.
Announcements
Announcements are promotional banners displayed to customers. They can advertise deals, highlight new games, share news, or direct customers to external links.
Announcement fields:
| Field | Description |
|---|---|
| Name | Internal identifier for the announcement. |
| Title | Headline displayed to customers. |
| Text | Body content of the announcement. |
| Link | Optional URL that opens when the customer clicks the announcement. |
| Type | Announcement, Event, or Text. |
| Category | Link, Game, Announcement, or Ad. |
| Icon | Small icon asset displayed alongside the announcement. |
| Poster | Larger image asset used as the announcement banner. |
Active/inactive toggle -- announcements can be enabled or disabled without deleting them.
Sort ordering -- control the display order of announcements on the client desktop.
Impression and Click Tracking
Each announcement automatically tracks engagement metrics:
- Views -- the number of times the announcement has been displayed to customers.
- Clicks -- the number of times customers have clicked on the announcement.
These metrics are available for reviewing the effectiveness of your announcements.
Events
Events are interactive announcements that include dynamic form fields. They allow you to collect information from customers, such as tournament sign-ups, feedback surveys, or interest registrations.
Event Fields
Each event can define custom form fields with:
- Label -- the field label displayed to the customer.
- Type -- the input type for the field.
- Required flag -- whether the field must be filled in before submission.
Event Submissions
When a customer fills out an event form, a submission is recorded containing:
- Full name -- the customer's name.
- Phone -- the customer's phone number.
- Email -- the customer's email address.
- Custom field values -- responses to the event's defined form fields.
Submissions can be reviewed from the server management interface.
Real-Time Sync
All announcement and event changes are pushed to connected clients immediately. Creating, editing, reordering, or toggling the active state of any announcement or event is reflected on client desktops without delay.